Help for businesses

A shift needs to start at least an hour from now, so there’s time for someone to get there.

Shifts also stop taking new bookings an hour before they start.

No match, no charge. When you’re charged depends on how the shift is paid for.

Card

When someone books, we only check your card. It’s charged 24 hours before the shift starts, or about 30 minutes after booking if the shift starts sooner than that.

Direct Debit

Collected each Monday for the shifts that finished the week before. We email you the amount the Friday before.

TempDash balance

The cost is held from your balance when you post, and taken when the shift is paid.

The rate you set is all in: the professional’s pay and the TempDash platform fee. There’s nothing added on top.

The first verified professional to accept books it, so there are no applications to sort through.

Right after someone books, there’s a short confirming window. In it you can look at their profile and decline them at no cost, and the shift goes straight back to matching.

Yes. A shift nobody has booked can be cancelled at any time at no cost.

Once someone has booked, there’s no charge to cancel:

• more than 48 hours before the start, or
• within 30 minutes of them booking, as long as the shift hasn’t started.

Otherwise you pay the minimum charge: 6 hours of the booking, or the whole booking if it’s shorter. The professional is paid it.

We always show you exactly what it will cost before you confirm. Once they’ve checked in, a shift can’t be cancelled, so tell us about the problem instead.

Booked hours are always paid. If a professional works beyond them, the extra time is a separate claim for you to decide.

• Approve it and it’s paid.
• Adjust it down, then approve the lower amount. They’re told.
• Decline it with a reason. Their booked pay stays.

Answer within 72 hours. If you don’t, smaller claims are approved for you and larger ones come to our team to review.

No, TempDash is not an agency. It is a marketplace: you book independent, self employed professionals directly.

Each shift is an agreement between you and the professional. TempDash runs the platform that brings you together, checks who can work, and moves the money.

Before anyone can take a shift, we check their identity and right to work in the UK, plus their professional registration where the role needs one.

Each role also has the documents it needs, such as a DBS certificate. A professional can only book a role when every document it needs is valid until the end of that shift.

Whether you accept a professional is always your call.