Help for professionals
Getting verified, finding shifts, checking in and getting paid.
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Browse by topic
- Getting startedWhat TempDash is and how to set up
- Verification and documentsYour ID, registration, DBS and renewals
- Finding shiftsYour feed, offers, alerts and rates
- Booking and your shiftAccepting, the day itself and changes of plan
- Hours and getting paidTimesheets, your wallet and moving money
- Your reputationReliability, ratings and kudos
- Account and securitySigning in, your PIN, privacy and notifications
- Getting helpChat, calls and when something goes wrong
Quick answers
When do I get paid?
Read the full answerYour hours are approved the moment you check out. The pay shows in your wallet under Upcoming, with the date it becomes available.
- If the workplace paid ahead, it clears quickly after your shift.
- Otherwise it clears when the workplace’s payment reaches us. Your wallet shows the date.
Sometimes we take a quick look at a shift to make sure everything’s correct before the pay is released. If there are no issues, it’s released automatically on the date shown.
If you set your start earlier than when you checked in, the workplace confirms your hours first.
Is the rate I see what I get paid?
Read the full answerYes. The hourly rate on a shift is what you’re paid for each hour, before your own tax.
Our fee is charged to the workplace on top. It never comes out of your rate.
The rate can change until someone books the shift. The rate showing when you accept is locked in and won’t change.
Are there any fees?
Read the full answerThe weekly transfer has no fee.
A transfer you ask for yourself has a small fee, and an instant one costs a little more. We always show you the fee, and exactly what reaches your bank, before you confirm.
When can I start booking shifts?
Read the full answerAs soon as your identity, your right to work and the documents for at least one of your roles are checked, you can start booking that role’s shifts.
Each role opens on its own. If you hold two roles and one is still being checked, you can book the other in the meantime. We let you know as each role opens.
Am I employed by TempDash?
Read the full answerNo. You work as an independent, self employed professional, and TempDash is not an agency.
When you accept a shift, you agree it directly with the workplace. TempDash runs the app that brings you together, checks who can work, and moves the money.
Can I get paid early?
Read the full answerSome shifts can be paid early, soon after you finish, before the workplace’s payment has cleared. Look for Fast pay on a shift.
When one is ready, open the payment in your wallet and tap Get paid now. It costs you nothing. If you don’t claim it, you’re paid on the usual date.
Early pay depends on availability. Extra time, and a payment In review, are always paid on the usual date.
What happens when a document is about to expire?
Read the full answerWe remind you by notification and email 30 days and 7 days before it expires.
Until you renew, you can still book any shift that ends before the expiry date. Shifts that end after it won’t show for that role.
Upload the new one and your current document keeps counting while we check it, so nothing stops in between.